At Cancer Council Supplies Shop, we are dedicated to providing your family with high-quality sun protection products that you can trust. Just as we carefully craft our UPF 50+ fabrics to shield you from harmful rays, we’ve designed a straightforward and transparent returns process to ensure your complete satisfaction. If an item isn’t quite right, we’re here to help make it right.

Our Returns & Exchanges Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Process: Start by contacting our customer service team for authorization.
  • Refunds: Issued to the original payment method within 7-10 business days of receiving your return.
  • Exchanges: Subject to product availability. We will guide you through the process.
  • Shipping Costs: Return shipping is the customer’s responsibility, unless the return is due to our error (wrong or defective item).

The Detailed Process: A Step-by-Step Guide

1 Initiate Your Return or Exchange

Within 15 days of delivery, please contact our sun-safe community support team at [email protected]. To help us serve you quickly, include the following information in your email:

  • Your full name and order number.
  • The product(s) you wish to return or exchange.
  • The reason for the return/exchange.
  • Your preference: refund or exchange (if exchange, please specify desired size/color).

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.

2 Package Your Item Securely

Please repackage the item in its original packaging, including all tags, labels, and any accessories. Include a copy of your original packing slip or the RMA number clearly written on a piece of paper inside the package.

3 Ship Your Return

Ship the package to our returns center at the address provided in your RMA instructions. We recommend using a trackable shipping service and retaining your proof of postage. Return shipping costs are the customer’s responsibility.

Our Returns Address:
Cancer Council Supplies Shop – Returns
209 Norman Street
Long Beach, US 90802

4 Our Inspection & Processing

Once we receive your return, our team will inspect it within 3-5 business days to ensure it meets our return conditions. We will then notify you via email about the status of your return.

Refunds: Timing & Method

Upon approval of your return:

  • Timing: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 7-10 business days after we receive and approve the returned item.
  • Method: The refund will be issued to the same payment method used for the original purchase. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider’s policies.
  • Original Shipping Costs: Original shipping fees are non-refundable, except in cases of our error.

⚠️ Important: Non-Returnable Items

To ensure the health and safety of all our customers, certain hygiene-sensitive items cannot be returned or exchanged unless they are faulty or we have made an error. Based on our product range, this includes:

  • Baby Swim Hats: For hygiene reasons, swim caps and hats, especially for babies, are final sale.
  • Swimwear (Final Sale Items): Any swimwear items (including Boys Swim Shorts, Beach Bottoms, Boys Rashies) marked as “Final Sale” or purchased at a deep discount are not eligible for return.

All other items in our Accessories, Active, Baby, Beach, and Bags & Pouches categories are returnable if they meet the standard conditions outlined above.

Need to Contact Us? Use This Template

To streamline your request, you can copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cancer Council Supplies Shop Team, I would like to request a return/exchange for my recent order. Order Number: [Please insert your order number] Name: [Your Full Name] Email: [Your Email Address] Item(s) for return/exchange: – Product Name: [e.g., Active Jacket] – Size/Color: [e.g., M, Blue] – Quantity: [e.g., 1] – Reason: [e.g., Size too large / Wrong item received / etc.] I would prefer: [Please circle one] REFUND / EXCHANGE FOR [Specify desired size/color if exchanging]. Please send me the RMA number and return instructions at your earliest convenience. Thank you, [Your Name]

Our Sun-Safe Support Team is Here for You

For any questions about our Returns & Exchanges policy, please don’t hesitate to reach out. We handle your concerns with the same care and attention to detail that goes into every sun-protective product we design.

Email: [email protected]
Address: Cancer Council Supplies Shop, 209 Norman Street, Long Beach, US 90802
Processing Time: We aim to respond to all inquiries within 1-2 business days.

Thank you for being part of our mission to protect what matters most. We appreciate your trust and are committed to ensuring your experience with us is as safe and reliable as our sun protection.