Welcome to the Cancer Council Supplies Shop. Just as we are dedicated to protecting your family from the sun with high-quality UPF 50+ products, we are committed to ensuring a transparent and reliable experience with every order. Below, you’ll find all the details about how we ship your sun-safe gear and our straightforward returns process designed for your peace of mind.
Shipping Information
We strive to process and dispatch your order quickly so you can enjoy our sun protection products as soon as possible.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation.
Shipping Methods & Delivery Times
We offer two reliable shipping options to cater to your needs:
- Standard Shipping: Shipped via DHL or FedEx.
- Delivery Time: 10-15 business days after dispatch.
- Cost: $12.95 (applied to all orders).
- Free Shipping: Shipped via EMS.
- Delivery Time: 15-25 business days after dispatch.
- Cost: FREE on all orders over $50.
Please note: Delivery times are estimates and may vary depending on the destination. We ship globally, with exceptions for some remote regions and parts of Asia. You will receive a tracking notification once your order is on its way.
Accepted Payment Methods
We accept secure payments via: Visa, MasterCard, JCB, and PayPal.
Returns & Exchanges Policy
Your satisfaction is our priority. If an item isn’t quite right, we’re here to help make it right. Our policy is designed to be clear and fair.
Policy at a Glance
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unworn, unwashed, and in original packaging with all tags attached.
- Process: Contact customer service first for authorization.
- Refunds: Issued to the original payment method within 7-10 business days of receiving your return.
- Exchanges: Subject to product availability.
- Shipping Costs: Return shipping is the customer’s responsibility, unless the return is due to our error (wrong or defective item). Original shipping fees are non-refundable.
Step-by-Step Return/Exchange Process
- Initiate Your Request:
Within 15 days of delivery, email our support team at [email protected]. Include your name, order number, item details, reason, and preference (refund or exchange). We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
- Package Your Item:
Securely repackage the item in its original packaging with all tags and accessories. Include a copy of your packing slip or the RMA number inside the package.
- Ship Your Return:
Ship the package to our returns center at the address provided in your RMA instructions. We recommend using a trackable service and keeping your proof of postage. Our returns address is:
Cancer Council Supplies Shop – Returns
209 Norman Street
Long Beach, US 90802 - Our Inspection & Processing:
Once received, our team will inspect the return within 3-5 business days. We will then email you with the status.
Refunds: Timing & Method
Upon approval of your return:
- Timing: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 7-10 business days after we receive and approve the returned item.
- Method: The refund is issued to the same payment method used for the original purchase. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider’s policies.
⚠️ Important: Non-Returnable Items
To ensure the health and safety of all our customers, certain hygiene-sensitive items cannot be returned or exchanged unless they are faulty or we have made an error. Based on our product range, this includes:
- Baby Swim Hats: For hygiene reasons, swim caps and hats, especially for babies, are final sale.
- Swimwear (Final Sale Items): Any swimwear items (including Boys Swim Shorts, Beach Bottoms, Boys Rashies) marked as “Final Sale” or purchased at a deep discount are not eligible for return.
All other items in our Accessories, Active, Baby, Beach, and Bags & Pouches categories are returnable if they meet the standard conditions outlined above.
Need Help? Our Sun-Safe Support Team is Here for You
For any questions about shipping, returns, or exchanges, please don’t hesitate to reach out. We handle your concerns with the same care and attention to detail that goes into every sun-protective product we design.
Email: [email protected]
Address: Cancer Council Supplies Shop, 209 Norman Street, Long Beach, US 90802
Processing Time: We aim to respond to all inquiries within 1-2 business days.
Thank you for being part of our mission to protect what matters most. We appreciate your trust and are committed to ensuring your experience with us is as safe and reliable as our sun protection.