Welcome to the Cancer Council Supplies Shop (“Website”, “we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website located at cancercouncilshop.com and your purchase of our high-quality UPF 50+ sun protection products.

By accessing our site, browsing our product range (including Accessories, Activewear, Baby gear, Beachwear, and Bags), or making a purchase, you agree to be bound by these Terms. Please read them carefully. They are designed to be transparent, fair, and to ensure a safe and reliable experience for all our customers, reflecting our commitment to protecting what matters most—your family’s health and your peace of mind.

1. Acceptance of Terms

By using this Website, you represent that you are of legal age in your jurisdiction to form a binding contract and that you agree to comply with these Terms. If you are using the Website on behalf of an organization, you represent that you have the authority to bind that organization.

2. User Obligations and Responsibilities

As a user of our Website, you agree to:

  • Provide accurate, current, and complete information during account registration and checkout.
  • Maintain the confidentiality of your account credentials and be responsible for all activities under your account.
  • Use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.
  • Not attempt to interfere with the Website’s security, integrity, or performance.
  • Provide a valid delivery address within our serviced regions (global, excluding some remote areas and parts of Asia).

3. Products and Services Description

We specialize in sun-safe apparel and accessories designed for active families. Our product lines include:

  • Active & Beach Collections: UPF 50+ clothing like rash guards, jackets, shorts, hoodies, beach dresses, and swimwear for maximum sun protection during outdoor activities.
  • Baby Collection: Specially designed sun-protective swimwear, hats, and zip suits for infants and toddlers (ages 0-5).
  • Accessories: Bags, pouches, and other gear to complement your sun-safe lifestyle.

Important Product Note: We take hygiene and safety seriously. Therefore, Baby Swim Hats and any swimwear items clearly marked as “Final Sale” (including selected Boys Swim Shorts, Beach Bottoms, and Boys Rashies) are non-returnable for hygiene reasons unless they are faulty or we have made an error (e.g., sent the wrong item).

We strive to display product colors and details as accurately as possible, but slight variations may occur due to monitor settings.

4. Orders and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase. We will send an order confirmation email. A contract is formed only when we dispatch your order and send a shipment confirmation.

4.2 Pricing and Payment

All prices are in US Dollars (USD). We accept secure payments via:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. You authorize us to charge the total amount to your selected payment method.

4.3 Shipping

We are committed to getting your sun-safe gear to you reliably.

  • Processing: Orders are processed within 1-2 business days (excluding weekends/holidays) after payment confirmation.
  • Shipping Options:
    • Standard Shipping: $12.95 via DHL or FedEx. Estimated delivery: 10-15 business days after dispatch.
    • Free Shipping: Available on orders over $50 via EMS. Estimated delivery: 15-25 business days after dispatch.

Delivery times are estimates. We ship globally but cannot service some remote regions and parts of Asia. You will receive tracking information upon dispatch.

4.4 Order Changes and Cancellations

You may request to cancel or modify an order by contacting us immediately at [email protected]. We will accommodate requests only if the order has not yet been processed for shipping.

5. Returns, Exchanges, and Refunds

Your satisfaction is our priority. Our policy is designed for clarity and fairness.

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Process: You must first contact our customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
  • Shipping Costs: Return shipping is the customer’s responsibility, unless the return is due to our error. Original shipping fees are non-refundable.
  • Refunds: Issued to the original payment method within 7-10 business days of us receiving and approving the return.
  • Exchanges: Subject to product availability. Follow the same return process, stating your exchange preference.

Please refer to Section 3 for details on non-returnable items.

6. Intellectual Property

All content on this Website, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Cancer Council Supplies Shop or its content suppliers and is protected by international copyright and trademark laws. The “Cancer Council Supplies Shop” name and logo, and all related product and service names, are our trademarks. You may not use any of these without our prior written permission.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Cancer Council Supplies Shop, its directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Website.
  • Any conduct or content of any third party on the Website.
  • Any content obtained from the Website.
  • Unauthorized access, use, or alteration of your transmissions or content.
  • Delays or failures in shipping beyond our reasonable control (e.g., customs delays, carrier issues, natural events).

Our total liability for any claim arising under these Terms shall not exceed the amount you paid for the product(s) giving rise to the claim. This limitation applies regardless of the legal theory (contract, tort, or otherwise).

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. The “Last Updated” date at the top will be revised. Your continued use of the Website after any changes constitutes your acceptance of the new Terms.

10. Contact Us

For questions about these Terms, your order, or any other concern, our Sun-Safe Support Team is here to help.

Email: [email protected]

Address: Cancer Council Supplies Shop, 209 Norman Street, Long Beach, US 90802

Response Time: We aim to respond to all inquiries within 1-2 business days.

Thank you for trusting Cancer Council Supplies Shop. We are dedicated not only to protecting your skin but also to ensuring a transparent, reliable, and positive experience with every interaction.